Refund policy

Return & Refund Policy

Thank you for shopping with Orin Store.

We want every customer to be satisfied with their purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

Returns

Customers may request a return within 14 days of receiving the item, in accordance with standard EU consumer protection guidelines for eligible orders.

To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • The item must be in its original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including personal use items, hygiene products, clearance products, customized items, and final sale items.

For customers outside the EU, return requests may be accepted within 7 days of delivery, depending on the product and shipping destination.

EU Consumer Rights

For customers located in the European Union (EU):

Under EU consumer law, you may have the right to cancel or return your order within 14 days without providing a reason, except for exempt products such as:

  • Personalized or custom-made items
  • Sealed hygiene or personal care products once opened
  • Perishable goods
  • Digital products after download/access
  • Final sale or clearance items where permitted

Refunds will include the original standard shipping cost where applicable under EU law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

For EU customers, refunds will be processed in accordance with applicable consumer protection laws.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

  • Damaged
  • Defective
  • Incorrect

In such cases, Orin Store will assist in resolving the issue and may cover return shipping where applicable.

For EU returns under the 14-day withdrawal period, return shipping responsibility may depend on the specific order and applicable law.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Clear photos of the item
  • Your order number
  • A short explanation of the issue

This helps us resolve your request faster.

Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your bank or payment provider

Processing times may vary depending on your provider.

Non-Returnable Items

Some items cannot be returned, including:

  • Personal care items
  • Final sale products
  • Gift cards
  • Clearance items
  • Customized or personalized products
  • Opened hygiene products

Contact Us

For return or refund requests, please contact us at:

📧 Email: ashfosamuel@gmail.com

We aim to respond within 24–48 business hours.

Thank you for choosing Orin Store.