Shipping policy

Shipping Policy

Thank you for shopping with Orin Store.

We are committed to delivering your orders safely, efficiently, and transparently. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, packed, or shipped on:

  • Weekends
  • Public holidays
  • National holidays affecting suppliers or couriers

If we experience a high volume of orders, shipment processing may be delayed slightly. We appreciate your patience and understanding.

2. Shipping Time

Estimated delivery times vary depending on your location, product availability, customs clearance, and courier performance.

Standard International Delivery

Typical delivery time:

7–15 business days

European Union (EU) Orders

Typical delivery time for EU customers:

5–12 business days depending on destination country and fulfillment location.

For some remote regions or customs-sensitive destinations, delivery may take longer.

Please note delays may occur due to:

  • Customs inspections
  • Courier disruptions
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Force majeure events beyond our control

Delivery times are estimates only and are not guaranteed unless expressly stated.

For EU consumers, mandatory legal delivery rights under applicable consumer protection laws remain unaffected.

3. Shipping Charges

Shipping fees (if applicable) will be clearly displayed at checkout before payment is completed.

Some products may qualify for:

  • Free Shipping
  • Promotional shipping offers
  • Reduced regional shipping rates

Shipping charges may vary depending on:

  • Destination country
  • Product size/weight
  • Courier selection
  • Promotional offers

4. VAT, Duties & Customs

For international orders, customers may be responsible for:

  • Import duties
  • Customs fees
  • VAT (Value Added Tax)
  • Local taxes
  • Handling charges imposed by customs authorities

These charges are determined by your local government and are not controlled by Orin Store.

EU Customers

For customers located in the European Union:

VAT may be applied according to your destination country and applicable EU tax regulations.

Certain imported goods may also be subject to customs processing or additional import duties depending on order value and local customs rules.

Customers are responsible for any such charges unless explicitly stated otherwise at checkout.

Refusal to pay customs duties may result in returned or abandoned shipments, and refund eligibility may be limited.

Taxes have a special talent for appearing exactly when you thought checkout was finished 😭

5. Order Tracking

Once your order has been shipped, tracking information (if available) will be sent to your provided email address or contact method.

Please allow 24–72 hours for tracking updates to appear after shipment confirmation.

Some economy shipping methods may offer limited tracking.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping details.

Orin Store is not responsible for:

  • Failed deliveries
  • Lost shipments
  • Delays caused by incorrect addresses provided by the customer

If you notice an address mistake, please contact us immediately before shipment.

Once the parcel leaves the station, it becomes a dramatic independent character.

7. Lost or Delayed Packages

We are not responsible for shipping delays caused by:

  • Courier services
  • Customs clearance
  • Natural disasters
  • Political disruptions
  • Postal strikes
  • Force majeure events

However, we will do our best to assist you in tracking and resolving delivery issues where possible.

8. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery.

Please provide:

  • Clear photos of the item
  • Your order number
  • A short explanation of the issue

This helps us resolve your request faster.

9. Contact Us

For shipping-related questions, please contact us:

📧 Email: ashfosamuel@gmail.com

📍 Address:
Flat 21C, Building 147
Road 2084, Block 328
Apartment, Manama, 328
Bahrain

Thank you for choosing Orin Store